How Can We Help You?

“We’re Here to Help with Any Questions or Concerns”

Topics

General

What is escrow?

An escrow is an account where funds are held in trust whilst two or more parties complete a transaction. This means a trusted third party such as TrustIn will secure the funds in a trust account.

What is a digital escrow account?

It is an escrow account powered by TrustIn through their digital platform replacing traditional banking manual process. Trustin is a secure online platform that holds funds, assets, or documents for parties involved in a transaction. It acts as a trusted intermediary, ensuring that both parties fulfil their obligations before the funds or assets are released. The digital escrow account could be created instantly with an IBAN number which makes it easier for you to deposit funds.

What are the advantages of using TrustIn escrow platform?

As platform, Trustin provides escrow account seamlessly which helps in bridging trust issues between buyers and sellers. TrustIn escrow platform safeguards the rights of all the parties including buyer, seller and broker as the funds are held in a neutral bank account and routed based on pre-defined conditions.

Is TrustIn escrow platform safe?

TrustIn Platform is powered by Emirates NBD and is incorporated (registration number 000008461) under the laws of the Abu Dhabi Global Market (ADGM). We are licensed and regulated by the Financial Services Regulatory Authority (FSRA) for Providing Money Services under Category 3C Financial Services Permission number 240003.

What are the prerequisite documents required to get started with escrow?

To open an escrow account, first you need to sign up as buyer/seller and complete your eKYC/KYB.
i. The following documents are required for the KYB (Know Your Business) process:
1. Certificate of Incorporation/Valid Trade License/Company Registration details of the entity
2. Memorandum of Association/Articles of Association of the entity
3. Valid ID (Emirates ID or Passport) copies of the partners/owners (Holding more than 25%)
4. Letter of Authorization and ID (Emirates ID or Passport) copy of representative if he initiates on behalf of the entity
5. Authorization is required if a minor shareholder (holding less than 25%) initiates on behalf of the entity
6. In addition to the above, the platform may request additional documents for compliance requirements. ii. The documents required for Individual Customers for KYC includes:
1. Your Emirates ID/Passport
2. Your proof of address

Is there a limit to the amount I can put into escrow?

As of now, there is no limit on the amount.

How do I add funds into the escrow account?

You can use either of the following methods to deposit funds into your escrow account:
i. Deposit fund into your IBAN escrow account directly doing bank transfer method.
ii. Deposit fund into your IBAN escrow account using UAEPGS.
iii. Deposit fund into your IBAN escrow account using other PA/PG solution.

Who owns the money in an escrow account?

Money is held safely in one of the largest Central Bank of UAE Regulated Banks. Money transferred for an Escrow transaction safely held under name of the buyer in Client Money Account. It is a tri-party account, where the buyer is the primary account holder, seller is the secondary account holder and our partner bank will be the third party. TrustIn will act as an escrow facilitator in this setup.

What is the escrow agreement?

An escrow agreement is a legally binding contract or arrangement that outlines the terms, conditions, and responsibilities of the parties involved in an escrow arrangement. This agreement defines how assets or funds will be held by a neutral third party (the escrow agent) and the conditions that need to be fulfilled in order for the funds to be released to the designated parties.

Can I cancel an escrow agreement?

You can not cancel escrow agreement after the funds are added, however you can raise a dispute.

What is escrow as a service?

"Escrow as a service" refers to the services provided by a neutral third-party that legally oversees the escrow process, holds funds, assets, or other important documents on behalf of two parties involved in a transaction until specific conditions or obligations mentioned in the financial agreement are met. This minimizes the risk for both parties and helps ensure trust and security in the transaction for everyone involved.

Pre Owned Vehicles Escrow

What types of vehicle transactions do you support?

TrustIn supports transactions involving new and used vehicles, including cars, trucks, motorcycles, and specialty vehicles like RVs and boats. We cater to both private sales and dealership transactions.

How are funds protected during the transaction?

Funds are securely held in escrow until all transaction conditions are met, including vehicle inspection and title transfer, ensuring both buyer and seller are protected.

Can you facilitate international vehicle transactions?

Yes, TrustIn can facilitate international vehicle transactions, providing secure cross-border payment solutions and ensuring compliance with international trade regulations.

What are the costs associated with your automotive escrow services?

Our fees are competitive and transparent, please contact us to know more.

How do you ensure the vehicle meets all agreed-upon conditions?

We work closely with third-party inspectors and utilize detailed transaction agreements to ensure the vehicle meets all agreed-upon conditions before funds are released.

Real Estate Escrow

What types of property purchases do TrustIn trade support?

TrustIn supports a wide range of property transactions, including residential, commercial, industrial, and land purchases. Whether you’re dealing with multi-family units, office spaces, or development land, our escrow services are designed to ensure a secure and transparent transaction process.

Where do you hold client money?

Client funds are held in secure, segregated escrow accounts with trusted financial institutions, ensuring complete protection and compliance with legal and regulatory requirements throughout the transaction.

What compliance procedures do you follow?

TrustIn adheres to stringent KYC (Know Your Customer), AML (Anti-Money Laundering), and CTF (Counter-Terrorism Financing) protocols, ensuring every transaction is fully compliant with local and international regulations.

What are your fees?

Our fees are competitive and transparent, please contact us to know more.

What types of property purchases do TrustIn trade support?

TrustIn trade supports residential, commercial, industrial, and land purchases, providing secure escrow services tailored to the specific needs of each transaction type.

Broker Escrow

How does your service protect broker commissions?

TrustIn ensures that broker commissions are securely held in escrow and disbursed only once all transaction conditions are fulfilled, protecting the broker’s interests.

What types of brokerage transactions do you support?

We support a wide range of brokerage transactions, including real estate, finance, and business deals, ensuring that all parties are protected throughout the transaction.

How do you ensure compliance with regulatory standards?

TrustIn complies with all relevant regulatory standards, including KYC and AML requirements, ensuring that every transaction is legally sound and fully transparent.

What fees are associated with your broker escrow services?

Our fees are competitive and transparent, please contact us to know more.

How quickly are commissions disbursed once the transaction is complete?

Commissions are typically disbursed within 24 to 48 hours after all transaction conditions are met, ensuring timely payment to brokers.

Goods & Services

How does your service ensure payment security for goods and services transactions?

TrustIn holds payments in escrow until the buyer confirms receipt and satisfaction with the goods or services, ensuring that both parties are protected.

Can payments be released in stages or milestones?

Yes, TrustIn supports staged payments, allowing funds to be released based on agreed-upon milestones, providing flexibility and security in complex transactions.

What types of goods and services transactions do you support?

We support a broad range of transactions, from physical goods to digital services, ensuring that every deal is secure and transparent.

What are the fees for your escrow services in goods and services contracts?

Our fees are competitive and transparent, please contact us to know more.

How do you handle disputes between parties?

TrustIn provides dispute resolution services, ensuring that any disagreements are resolved fairly and efficiently, with funds held securely in escrow until a resolution is reached.

Angel Investment

How does your service secure angel investments?

TrustIn secures angel investments by holding funds in escrow until specific milestones are achieved, ensuring that the investment is protected and used as intended.

Can funds be released based on specific milestones?

Yes, we offer milestone-based fund release, providing flexibility and security for investors and entrepreneurs alike.

What types of investments do you support?

We support a wide range of investment types, including seed funding, early-stage investments, and growth capital, ensuring that each transaction is handled with care and precision.

How do you ensure compliance with investment regulations?

TrustIn adheres to all relevant investment regulations, including securities laws and AML requirements, ensuring that every transaction is compliant and secure.

What are the fees associated with your angel investment escrow services?

Our fees are competitive and transparent, please contact us to know more.

Merger & Acquisitions

How does your service facilitate secure M&A transactions?

TrustIn facilitates M&A transactions by securely holding funds and documents in escrow, ensuring that both parties meet their obligations before the transaction is finalized.

Can funds be released in stages or milestones during the M&A process?

Yes, we offer milestone-based fund release, allowing for a controlled and secure transaction process in complex M&A deals.

What types of M&A transactions do you support?

We support various M&A transactions, including asset purchases, stock acquisitions, and mergers, ensuring that each deal is handled with the highest level of security.

How do you ensure compliance with M&A regulations?

TrustIn ensures compliance with all relevant M&A regulations, including due diligence, KYC, and AML procedures, providing a legally sound and secure transaction process.

What are the fees associated with your M&A escrow services?

Our fees are competitive and transparent, please contact us to know more.

VC Funding

How does your service protect venture capital investments?

TrustIn protects venture capital investments by securely holding funds in escrow until predefined conditions are met, ensuring that the investment is safeguarded.

Can funds be released based on specific milestones?

Yes, we offer milestone-based fund release, providing flexibility and security throughout the investment process.

What types of venture capital transactions do you support?

We support a wide range of VC transactions, from seed funding to later-stage investments, ensuring that each deal is secure and compliant.

How do you ensure compliance with venture capital regulations?

TrustIn adheres to all relevant regulations, including securities laws and AML requirements, ensuring that every transaction is legally compliant and secure.

What are the fees associated with your VC funding escrow services?

Our fees are competitive and transparent, please contact us to know more.

Pre Owned Vehicles Escrow C2C

How does your service protect buyers and sellers in car transactions?

TrustIn protects both buyers and sellers by holding funds in escrow until all transaction terms, including vehicle inspection and title transfer, are satisfied.

How do you verify users?

We utilize a robust KYC process, verifying the identities of both buyers and sellers to ensure a secure and trustworthy transaction environment.

Can funds be held until the buyer is satisfied with the car?

Yes, funds are held in escrow until the buyer confirms they are satisfied with the vehicle, providing peace of mind for both parties.

What are the costs associated with your automotive escrow services?

Our fees are competitive and transparent, please contact us to know more.

How do you handle disputes between buyers and sellers?

TrustIn offers dispute resolution services, ensuring that any disagreements are resolved fairly and efficiently, with funds held securely in escrow until a resolution is reached.

Real Estate Escrow C2C

How does your service protect buyers and sellers in real estate transactions?

TrustIn protects both parties by securely holding funds in escrow until all conditions of the sale, such as inspections and title transfers, are met.

How do you verify property listings?

We verify property listings through a rigorous process that includes title checks, legal verification, and ensuring the property is accurately represented.

Can funds be held until the buyer is satisfied with the property?

Yes, funds are held in escrow until the buyer confirms they are satisfied with the property, ensuring a secure and transparent transaction.

What are the costs associated with your automotive escrow services?

Our fees are competitive and transparent, please contact us to know more.

How do you handle disputes between buyers and sellers?

TrustIn offers a structured dispute resolution process, ensuring that any issues are resolved fairly, with funds held in escrow until a resolution is reached.

Goods & Services C2C

How does your service ensure secure transactions for goods and services?

TrustIn ensures secure transactions by holding payments in escrow until the buyer confirms receipt and satisfaction with the goods or services, protecting both parties.

Can funds be released in stages based on milestones?

Yes, TrustIn supports milestone-based payments, allowing funds to be released in stages as agreed-upon deliverables or milestones are met. This ensures that both parties are protected throughout the transaction process.

What types of goods and services transactions do you support?

TrustIn supports a wide range of transactions, including physical goods, digital products, freelance services, and custom projects. Our escrow services are designed to cater to the unique needs of each transaction, ensuring security and satisfaction for both buyers and sellers.

How do you ensure compliance with consumer protection laws?

TrustIn adheres to all relevant consumer protection laws, including data privacy and transaction transparency. We ensure that all transactions are compliant with local and international regulations, providing a secure environment for buyers and sellers.

What are the fees for your goods and services escrow services?

Our fees are competitive and transparent, please contact us to know more.

E Commerce B2C

How does your service protect against fraud in e-commerce transactions?

TrustIn protects against fraud by holding payments in escrow until all transaction terms are met, including product delivery and buyer satisfaction. We also employ advanced fraud detection tools and a thorough KYC process to verify users and prevent fraudulent activities.

Can payments be held in escrow until specific conditions are met?

Yes, payments can be held in escrow until predefined conditions, such as product delivery, customer satisfaction, or return periods, are fulfilled. This ensures that both buyers and sellers are protected throughout the transaction.

What types of e-commerce transactions do you support?

TrustIn supports a wide range of e-commerce transactions, including physical product sales, digital goods, subscription services, and marketplace transactions. Our escrow services are designed to cater to the diverse needs of e-commerce businesses.

How do you ensure compliance with international transaction regulations?

We ensure compliance with international transaction regulations by adhering to KYC, AML, and cross-border payment laws. TrustIn's global reach and regulatory compliance provide a secure and trustworthy platform for international e-commerce transactions.

What are the fees for your e-commerce escrow services?

Our fees are competitive and transparent, please contact us to know more.

Real Estate B2C

How does your service enhance security in real estate transactions?

TrustIn enhances security by holding funds and documents in escrow until all transaction conditions, such as inspections, title transfers, and legal checks, are fulfilled. This ensures that both buyers and sellers are protected from fraud and other risks.

What verification processes are used to ensure transaction integrity?

We utilize rigorous verification processes, including title checks, legal document verification, and identity verification, to ensure the integrity of every real estate transaction. TrustIn's thorough due diligence process helps mitigate risks and build trust between parties.

Can funds be released based on specific conditions or milestones?

Yes, funds can be released in stages based on specific conditions or milestones, such as property inspections, repairs, or legal clearances. This flexible approach ensures that all parties' interests are protected throughout the transaction.

How do you handle compliance with real estate regulations?

TrustIn adheres to all relevant real estate regulations, including local property laws, AML requirements, and data privacy standards. Our platform ensures that every transaction is legally compliant and secure.

What are the fees for your real estate escrow services?

Our fees are competitive and transparent, please contact us to know more.

Goods & Services B2C

How does your service ensure secure transactions for goods and services?

TrustIn ensures secure transactions by holding payments in escrow until the buyer confirms receipt and satisfaction with the goods or services, protecting both parties.

Can funds be released in stages based on milestones?

Yes, we offer milestone-based fund release, providing flexibility and security for transactions that involve multiple deliverables or stages

What types of goods and services transactions do you support?

TrustIn supports a wide variety of transactions, including physical goods, digital products, and services across various industries. Whether you’re buying a product online or contracting a service, our escrow service ensures the transaction is secure and transparent.

How do you ensure compliance with consumer protection laws?

We adhere to all relevant consumer protection laws, ensuring that both buyers and sellers are treated fairly throughout the transaction. Our compliance measures include verifying the legitimacy of both parties and ensuring that all transaction terms are clearly defined and adhered to.

What are the fees for your goods and services escrow services?

Our fees are competitive and transparent, please contact us to know more.

API Integration B2C

How does your API integration enhance the security of payment transactions?

TrustIn’s API integration enhances security by seamlessly connecting your platform with our secure escrow services, ensuring that all payments are processed through a secure, compliant, and transparent system.

What types of systems and platforms can integrate with your payment API?

Our payment API is designed to integrate with a wide range of systems and platforms, including e-commerce websites, mobile applications, and enterprise software, offering flexibility and compatibility across different environments.

How do you handle real-time payment processing and transaction updates?

We provide real-time payment processing and transaction updates through our API, ensuring that all parties are informed of the transaction status at every stage, enhancing transparency and trust.

What support and maintenance services are included with the API integration?

TrustIn offers comprehensive support and maintenance services, including 24/7 customer support, regular updates, and proactive monitoring to ensure your integration runs smoothly and securely.

Are there any customization options available for your payment solutions?

Yes, we offer a range of customization options for our payment solutions, allowing you to tailor the integration to meet your specific business needs and provide a seamless user experience.

Checkout Solutions B2C

How does your checkout solution enhance the security of payment transactions?

TrustIn’s checkout solution enhances security by integrating escrow services directly into the checkout process, ensuring that payments are securely held until all transaction terms are fulfilled, protecting both buyers and sellers.

What types of payment methods can be integrated into the checkout process?

We support a variety of payment methods, including credit cards, bank transfers, and digital wallets, providing flexibility and convenience for your customers.

How do you ensure a user-friendly and efficient checkout experience?

Our checkout solution is designed with the user in mind, offering a seamless and intuitive experience that minimizes friction and enhances customer satisfaction, all while maintaining the highest security standards.

Is your checkout solution optimized for mobile devices?

Yes, our checkout solution is fully optimized for mobile devices, ensuring a smooth and secure transaction experience across all platforms, whether on desktop, tablet, or smartphone.

What analytics and reporting features are available with your payment gateway?

TrustIn provides robust analytics and reporting features, allowing you to track transaction data, monitor performance, and gain valuable insights into your payment processes, helping you make informed business decisions.